Privacy Policy & T&Cs

Event Booking Terms & Conditions (Paul’s of Pershore) 

1. General 
These terms apply to all bookings made via paulsofpershore.co.uk. By purchasing a ticket you agree to these terms. 

2. Ticket Purchase 

• All tickets are subject to availability. 

• Prices are in GBP (£) and include VAT where applicable. 

• Tickets are only valid for the event, date and time shown. 

3. Cancellations & Refunds 

• Tickets are non-refundable except where an event is cancelled or significantly changed by Paul’s of Pershore. 

• If you are unable to attend, you may request a transfer to another person by contacting us at least 48 hours before the event. 

• For private parties or group bookings, separate cancellation terms may apply and will be confirmed at the time of booking. 

4. Event Changes 

• We reserve the right to make changes to events (such as line-up of wines, food pairings or start times) due to unforeseen circumstances. 

• If substantial changes are made, you will be notified as soon as possible. 

5. Admission 

• We operate a Challenge 25 policy – please bring valid photo ID if you are lucky enough to look under 25. 

• Management reserves the right to refuse admission or remove any person acting in a disruptive or unsafe manner, without refund. 

• Please inform us in advance of any dietary requirements or allergies. 

6. Liability 

• Paul’s of Pershore accepts no responsibility for loss or damage to personal property while attending our events. 

• Our liability is limited to the ticket price paid. 

7. Contact 
For questions, please contact us at contact@paulsofpershore.co.uk or +44 1386 339996. 

Privacy Policy (Paul’s of Pershore) 

1. Introduction 
Paul’s of Pershore (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal data when you use our website and services. 

2. Data We Collect 
We may collect: 

• Contact details (name, email, phone number, address) 

• Payment details (processed securely via our payment provider – we do not store card details) 

• Booking information (events attended, preferences, dietary notes) 

• Technical information (IP address, browser type, cookies) 

3. How We Use Your Data 
We use your information to: 

• Process bookings and payments 

• Communicate event details and updates 

• Provide customer support 

• Send marketing emails (only if you have opted in – you can unsubscribe at any time) 

• Meet legal and regulatory obligations 

4. Legal Basis 
We process your data under one or more of the following legal bases: 

• Contract (fulfilling your booking) 

• Consent (marketing communications) 

• Legal obligation (e.g. tax records) 

• Legitimate interests (improving our services) 

5. Sharing Your Data 
We do not sell your data. We may share limited information with: 

• Payment processors (for secure transactions) 

• Email service providers (for booking confirmations) 

• Event partners if necessary (e.g. dietary requirements for caterers) 

6. Data Retention 
We keep your booking data for up to 7 years to comply with accounting requirements. Marketing consent can be withdrawn at any time. 

7. Your Rights 
Under UK GDPR you have the right to: 

• Access the data we hold about you 

• Request correction or deletion 

• Object to processing or request restriction 

• Withdraw consent for marketing 

• Lodge a complaint with the ICO (ico.org.uk) 

8. Cookies 
Our website uses cookies for functionality and analytics. You can manage cookies via your browser settings. 

9. Security 
We take appropriate measures to protect your data from unauthorised access, loss, or misuse. 

10. Contact Us 
Paul’s of Pershore 
5 Royal Arcade, Broad Street, Pershore WR10 1AG 
📧 contact@paulsofpershore.co.uk | 📞 +44 1386 339996